Frequently Asked questions
General EV Charging
GridOne is an EV charging infrastructure company that installs, operates, and manages smart EV charging stations across India.
The GridOne Charging App is a web-based platform available at app.gridoneev.com that allows users to find chargers, start charging sessions, and make payments.
Yes, GridOne chargers support standard connectors like CCS2 and Type 2, compatible with most EVs in India.
Charging time depends on the charger type:
* AC Charging: 3–8 hours
* DC Fast Charging: 20–60 minutes (up to 80%)
Yes, fast charging is safe. However, using a mix of AC and DC charging helps maintain long-term battery health.
We provide AC chargers for regular charging and DC fast chargers ranging from 30kW to 120kW+.
Business & Partnership
You can partner through franchise, land partnership, or fleet charging solutions.
We offer franchise, host-your-charger, and fleet charging models.
Investment typically ranges from ₹5 Lakhs to ₹25 Lakhs depending on setup.
Yes, it offers strong growth potential due to increasing EV adoption.
No, GridOne handles all technical and operational aspects.
Payments & Billing
Payments can be made directly through the app after or before charging.
We support UPI, debit/credit cards, and digital wallets.
This depends on the station—some require prepaid balance, while others allow post-payment.
Charging cost is calculated based on electricity consumption (per kWh).
Yes, a digital receipt is generated for every transaction.
The amount is usually refunded automatically. If not, contact GridOne support.
App & Usage
You can access it directly through your mobile browser at app.gridoneev.com.
Enter your mobile number and verify using OTP to log in instantly.
No, you can use the platform directly from your browser without installing anything.
After logging in, you can view nearby stations on the map or search by location.
Select a charger, scan the QR code or tap “Start Charging,” and the session will begin.
Yes, the app shows real-time charging status, units consumed, and cost.
Yes, you can access past sessions, payments, and usage details in your account.
Charging Process
Log in, select a charger, and start the session via the app or QR code.
You can stop the session directly from the app at any time.
Charging will stop automatically, and you will be billed for the energy consumed.
Yes, you can continue charging as long as the charger is available.
Safety & Reliability
Yes, all stations follow strict safety standards and include advanced protection systems.
Features include overload protection, temperature monitoring, and automatic shutdown systems.
Charging will stop safely, and your session data will be recorded accurately.
You can report the issue through the app or contact support for assistance.
Location & Availability
GridOne stations are available at highways, Hotels & Resorts, commercial areas, residential complexes, and key city locations.
You can check real-time availability through the app before visiting.
Yes you can reserve slot in advance at all available locations.
Most stations operate 24×7, depending on the location.
Revenue & Returns
Revenue is earned based on electricity consumed by EV users.
ROI typically ranges between 2–3 years depending on usage and location.
Revenue is shared based on agreed partnership terms.
Yes, through app visibility, network integration, and marketing efforts.
Installation & Setup
Highways, Hotels & Resorts, commercial spaces, and apartments are ideal.
Typically 300–1200 sq. ft.
Installation and go-live usually take 45–60 days.
Yes, we manage end-to-end setup including approvals.
Support & Assistance
We offer end-to-end support including technical assistance and monitoring.
You can contact support through the app or website.
You can stop the session and reach out to support immediately.
Yes, GridOne provides round-the-clock support.